Privacy Policy

The credit card or any replacement card (“Card”) is issued by Bank of Ireland (UK) plc.

Both Bank of Ireland (UK) plc and Post Office Limited are data controllers under data protection law - in connection with the Card - as relevant, and set out in your Agreement.

We are committed to ensuring the privacy of your information when you use this site.

We understand that as a customer using this site, privacy and the security of your confidential information when online is important. The purpose of this Privacy Policy is to outline online servicing practices, and how this site uses your information.

Technical terms used in this Policy are explained at the end. This Policy covers:

  • How you can use this site - service and maintain your account
  • Information we collect from you
  • Information security
  • Providing your information to third parties
  • Accessing your information
  • Cookies
  • When you call us
  • Links to other websites
  • Technical terms explained.

Once registered you will be able to service your account online and make account requests. You will also be able to view your transactions and access your monthly statements.


The information we collect

We will store any personal information you provided us during your site registration, subsequent site use and way in which you use your account.

As you browse this site, our web server also collects information about your visit and monitor statistics such as the:

  • Number of people who visit our site
  • Date and time of visits
  • Number of pages viewed
  • Time spent on the site
  • Most popular sections of our site.

This information is anonymous. So for example, on a specific day this information will tell us how many visitors the site has received.


The information security

We understand how important the security and confidentiality of your information is. Keeping customer information secure is a top priority for us. Our goal is to protect your information online in the same way as we would over the phone, in a branch - or at an ATM.

This site uses an HTTPS connection. HTTPS is a secure internet connection, which principally helps to ensure authentication of the site for users visiting it - and privacy and protection.

To ensure the highest level of security of information passing between our customers and ourselves, we use what is known as encryption. Encryption scrambles information while it moves from one source to another to prevent the information being viewed or tampered with.


Providing your information to third parties

We will not release your information to a third party unless we:

  • Have your authorisation (permission) to do so
  • Are required by the law.

Accessing your information

You have a legal right to receive a copy of the personal information we hold about you.

To obtain a copy of this information, you should apply in writing to Customer Services at: Post Office Money Credit Cards, PO Box 2138, Belfast, BT1 9RX. A small statutory fee will be payable and we are entitled to charge this under data protection law.

Your right of access does not apply to internal documents that are not your personal information.


Cookies

We use cookies to improve your site experience, to assess content usage and to support the marketing of our services. We want to be completely transparent about the cookies we use and to make their control as easy as possible for you.

Cookies are files of letters and numbers that the server stores, or places on your computer, when you use this website. Among other things, cookies allow the site to differentiate you from other site visitors and users. Cookies cannot be used as code or to spread viruses and cannot give us access to your hard drive. Even though cookies are stored on your hard disk, we cannot retrieve any information from it. Cookies do not in any way compromise the security of your computer.

For more details on how this site uses cookies click here to read our Cookie Policy.


Processing of your information outside the European Economic Area (EEA)

From time to time, we may disclose or transfer personal information about you to persons or companies who are based outside of the European Economic Area so they may process your personal information as our data processors. We will take steps with a view to ensuring that such persons or companies agree to give your personal information at least the same level of protection as we are required to give it in the UK and act solely on our instructions. Any such processing may be for any legitimate purposes, permitted in accordance with data protection law.

Important note - if you block cookies (using your Internet browser) this may restrict/or prevent you accessing this site, its services and functionality.


Contact Us

You can contact Customer Services on 0345 607 6500. Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages. Calls may be monitored or recorded for training and compliance purposes. Our lines are open from 8am to 10pm Monday to Friday, 8am to 6pm on Saturdays and 10am to 5pm on Sundays and Bank Holidays.


Links to other websites

This website may contain links to other websites. We make every effort to link only to sites that share our high standards and respect for privacy, though please note different terms and conditions of use will apply to you as a user of a separate web site. We recommend checking the Privacy Policy and Cookie Policy of the web sites you choose to visit and use.


Some technical terms explained

Encryption: A method of scrambling information while it moves from one source to another to prevent others from viewing or tampering with the contents.

Secure Socket Layer (SSL): A form of encryption that protects information being transmitted over the Internet to prevent it being tampered with during transit.

Firewall: A method for keeping a network secure. Firewalls are commonly used to give users secure access to the Internet as well as to separate a company's public web server from its internal network.

Cookies: A "cookie" is a small text file or a small piece of information which a web site stores through your web browser on your PC that it can later retrieve when you log back on to the site.