Need some help?

How do I register?

To register you will need to create a username and password and enter your card details and security information. You must enter your name exactly as it appears on your card, if your title is displayed on your card ensure you include this too. You will need your username and password each time you log onto Bank of Ireland Credit Card Online Servicing.

I'm having trouble with my username and password?

You can choose any username which hasn’t already been selected by other users of Online Servicing and must be at least 8 characters. If you wish you can use the same details as your Banking 365 login. It can contain both letters and numbers. Your password can contain letters and numbers, selected special characters, and must be at least 8 characters in length.

How can I reset my username and password?

If you have forgotten you password you can select the forgotten password link on the log in screen and we will email a temporary password to you.

If you have forgotten your username you will need to contact us and we will reset this for you.

What can I do in online?

Servicing lets you do your day-to-day banking and more:

  • Check your balance in real time
  • View and download your statements
  • Make payments to your Bank of Ireland Credit Card
  • Advise us of your overseas travel
  • Request a balance transfer
  • View your PIN online
  • Request a change to your credit limit
  • Request a replacement card
  • Update your personal details
  • Manage your Direct Debits
  • Obtain additional information on your transactions

Additional security - some of these requests require additional security authentication. When you make a request on your account an SMS message will be sent to the mobile phone that was registered when you activated your Online Servicing account. You will need to enter this code into Online Servicing to confirm the request.

Viewing and downloading statements – select the ‘Statements’ icon to view electronic versions of your monthly statement. You will be able to view up to 12 months of statements. Statements are in PDF format and Microsoft Excel, and you might need to download Adobe Reader to view the statement.

Updating contact details – in the ‘Account Servicing’ page you can select ‘Update Contact Details’ to change your address and phone number. If you want to change your email address, select ‘Update Email Address’. You will need to call Customer Services on 1890 251 251 to update your mobile phone number.

Informing us of overseas travel – by informing us of overseas travel we are able to make a temporary note on your account to ensure your overseas purchases are authorised. Select ‘Overseas Travel’ in the ‘Account Servicing’ page. In this page you can select the country you’re travelling to, and the dates you’re travelling.

Requesting a replacement card, PIN or balance transfer – all of these requests can be made in the ‘Account Servicing’ page. When requesting a balance transfer, you will need the account details of the other credit card which you are transferring the balance from. Information on the interest rate or any other fees or offers will be shown on the Balance Transfer page.

Viewing a PIN online – did you know you can view your PIN online, and not have to wait to receive a PIN reminder in the post? Select ‘View PIN Online’ in the ‘Account Servicing’ page. This will display four boxes for the four digits of your PIN. Click on each box and that particular number will appear. You will need to click separately on each box to display all four digits. The full four digit PIN is not displayed at the same time for security purposes.

Requesting a change to your credit limit, and opting-out of a credit limit increase – in the ‘Account Servicing’ page you have the option to request a different credit limit. To request a new credit limit, select ‘Request a Credit Limit Change’. Your existing credit limit will be displayed – enter a figure in the ‘Proposed Credit Limit’ box. If you are requesting a lower limit, ensure the new limit is higher than your current balance and will not cause you to go over your limit. If you are requesting a higher credit limit, your circumstances will then be reviewed to process your credit limit change request.

How do I request an additional cardholder?

You can add up to three additional cardholders for free. These cardholders will be linked to your account and share your credit limit, and you will be responsible for all balances.

You can call Customer Services on 1890 251 251 who can send you the Additional cardholder form in the post.

How can I protect myself online?

Install and update anti-virus software

Always ensure that your PC is updated with the latest anti-virus software. This will allow you to scan your files and emails for viruses, Trojan horses and other harmful programmes. If these are found the ant-virus software is designed to remove the harmful material.

Use a personal firewall

Any computer or device connected to the internet should be protected by a personal firewall. Firewalls will help protect your computer by creating a barrier between your computer and the rest of the internet.

Keep your browser and operating system up-to-date

Operating systems and software need to be regularly updated as new patches and functionality is made available. Often these updates are specifically designed to fix security weaknesses in the operating system or software. You can normally either set your system to automatically check for these updates or can do so yourself manually.

Activate a pop-up blocker

Most web browsers let you block pop-ups in the security options.

Clear your browser's cache

Clear your browser's cache and history after each session so that your account information is removed, especially if you have used a shared computer to access Online Banking.

Review your statements and transactions carefully

Make a habit of reviewing your account statements and transactions regularly. This means you may spot any unusual transactions or irregularities sooner. Please call us on 1890 251 251 if you identify suspicious transactions.

Never respond to emails requesting sensitive information

We will never email you asking you to enter or confirm your security details. If you receive an email claiming to be from Bank of Ireland asking for account information, do not respond to it. Instead please let us know immediately by calling us on 1890 251 251.

Can I send requests or complaints by email?

We are unable to take instructions from customers regarding their accounts via email for security reasons. If you have a complaint, we want to know. In the first instance you should contact Customer Services on 1890 251 251.

If you wish to make a complaint you may do so by writing to us at Bank of Ireland Credit Cards, PO Box 1102, Dublin 2. In the event that you are not satisfied with our response you can refer the matter to the Financial Services Ombudsman by writing to The Financial Services Ombudsman, Third Floor, Lincoln House, Lincoln Place, Dublin 2.

How can I get in touch?

If you need to speak to us, you can call Customer Services on 1890 251 251.

If you need to report your card lost or stolen contact:

  • Republic of Ireland       1890 706 706
  • Great Britain/Northern Ireland   0345 309 8099
  • Outside these locations     +353 567 757 007